Tugas Softskill Complain Letter

Complain Letter

TOKO WIJAYA

Ahmad HasanStreet, Number 31, Bekasi

Phone: 081513775890 Fax: (021) 82600476

Email: tokowijaya31@gmail.com

Januari16^th, 2017

To: Mr. Hendi

PT. HIMALAYA JAYA

Danau BismaStreet, Number 19

Jakarta

Dear Sir,

Through this letter we would like to inform you that our orders had arrived. Our orders are:

1.      2 sets sofa and table European style

2.      2 sest sofa and table Asian style

3.      A set of computer table

4.      5 sets study table

However, after we checked the products you sent us, there are some damages of some furnitures. The damages are:

1.      The damaged of the computer table

2.      The damaged of three chairs of study table

We are not sure whether the damaged has been caused by poor handling or wrong packing. But, we already mentioned before that we required our orders to be handled with care. Eventhough we received our orders in time, but we can not accept the damaged products.

We will send back the damages products to your company. We hope we will receive the replacements within a week.

Thank you for your concern.

Regards,

TOKO WIJAYA